FAQ
What are the requirements to become an authorized wholesale buyer of Sheerun, and who is the ideal business buyer?
To become an authorized wholesale buyer, you must complete an account application, be approved by Sheerun, operate a retail business with a valid resale license, and agree to sell our products in a manner consistent with our brand image and policies.
Our ideal business buyer is an established or emerging retailer specializing in baby products, including but not limited to baby gear, furniture, toys, and safety items. They should have a strong online presence or a physical store in a location accessible to parents and guardians. This retailer should be committed to offering high-quality, durable baby products and value the importance of providing exceptional customer service to support parents in making the best choices for their children.
What is the minimum order value for initial and reorder purchases?
The minimum initial order value is $500, and the reorder minimum is $250.
How can I place an order for Sheerun products?
Orders can be placed through our designated sales representatives, or official B2B website. All orders are subject to acceptance and confirmation by Sheerun.
What are the payment terms for wholesale orders?
Payment terms are Net 30 days from the date of invoice, subject to credit approval. We accept payment by bank transfer, credit card, or check. Note that the Net 30 days terms do not apply to credit card purchases.
What should I do if I receive damaged goods or there are discrepancies in my order?
You must inspect your order upon arrival and report any damages or discrepancies within five business days of receipt to be eligible for a claim. Photos of packaging and product is required as part of the process
What is the policy for returns and exchanges?
Returns must be authorized by Sheerun in advance, be in original, unopened condition, and made within 30 days of receipt. A 15% restocking fee applies, and the buyer pays return shipping.
How does Sheerun handle warranty claims?
For factory defects, contact our customer service for an RMA number and provide photos of the defects. Returns without an RMA # and photos will be rejected.
Can I cancel my order and what is the deadline for cancellation?
Any order cancellations must be made at least 10 days prior to the scheduled ship date.
What actions does Sheerun take against MAP policy violations?
Violations result in escalating consequences, starting with a written warning, followed by a 30-day suspension of orders for a second violation, and permanent removal from our list of authorized retailers for a third violation. Retailers have the right to appeal violation notices within 7 days.
